Privacy Policy
Last updated: November 2026
1. Data Controller
VIE Taxi Wien, Neukettenhofer Straรe 14, 2320 Schwechat, Austria. Phone: +43 660 220 2238. We are responsible for the processing of your personal data on this website.
2. What Data We Collect
When you make a booking or contact us, we collect: full name, email address, phone number, pickup and drop-off addresses, travel date and time, flight number (optional), and any special requests or notes you provide. We also collect standard server log data (IP address, browser type, pages visited) for security and analytics purposes.
3. How We Use Your Data
We use your personal data to: process and confirm your booking, send booking confirmations and receipts by email, coordinate your transfer with our drivers, monitor flight arrivals in real time, respond to enquiries and support requests, and comply with legal obligations. We do not sell your data to third parties.
4. Legal Basis
Processing is based on: (a) the performance of a contract when you make a booking (Art. 6(1)(b) GDPR); (b) our legitimate interests in operating and improving our service (Art. 6(1)(f) GDPR); and (c) your consent, where explicitly given (Art. 6(1)(a) GDPR).
5. Data Retention
We retain booking records for 7 years to comply with Austrian commercial and tax law. Contact enquiries are kept for 2 years. You may request deletion of your data at any time, subject to legal retention obligations.
6. Your Rights (GDPR)
Under GDPR you have the right to: access your personal data, correct inaccurate data, request erasure ("right to be forgotten"), restrict processing, data portability, and to object to processing. To exercise any of these rights, contact us at the details in section 1.
7. Cookies
Our website uses only technically necessary cookies required for the site to function. We do not use advertising or tracking cookies. No third-party analytics tools are embedded on this site.
8. Third-Party Services
We may use third-party payment processors (e.g., Stripe, PayPal) for online payments. These providers are GDPR-compliant and process data solely for payment purposes. Your card data is never stored on our servers.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses TLS/HTTPS encryption for all data transmission.
10. Contact & Complaints
For any privacy-related enquiries, contact us at +43 660 220 2238. If you believe we have not handled your data correctly, you may lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehรถrde), Barichgasse 40โ42, 1030 Vienna.
Questions about your data? Contact us and we'll respond within 24 hours.