Terms of Service
Last updated: November 2026
1. Introduction
These Terms of Service govern the use of our private transfer and airport taxi services operated by VIE Taxi Wien ("VieTaxi", "we", "us", "our") based in Schwechat, Austria. By making a booking you agree to these terms in full.
2. Booking & Confirmation
A booking is confirmed when you receive a confirmation email from us. We reserve the right to decline bookings at our discretion. Please ensure all booking details (addresses, dates, times, passenger count) are accurate. You are responsible for providing correct information.
3. Fixed Pricing
All prices are fixed and quoted in Euros (โฌ) inclusive of VAT, tolls, and all applicable taxes. The price confirmed at booking is the final price โ we do not apply surge pricing, hidden fees, or meter charges. Optional extras (Meet & Greet, child seats) are quoted separately and added to your total at booking.
4. Payment
Payment is accepted by cash (EUR) to the driver at the end of the journey, or by credit/debit card to the driver. Online prepayment may be available for certain bookings. We do not store payment card details on our servers.
5. Cancellation Policy
Cancellations made more than 24 hours before the scheduled pickup time are free of charge. Cancellations made within 24 hours of pickup, or no-shows, may be charged up to 100% of the booking total. To cancel, contact us by phone or WhatsApp.
6. Flight Delays & Waiting Time
For airport pickups we monitor your flight in real time at no extra cost. We provide up to 45 minutes of free waiting time after the actual landing time of your flight. Additional waiting time beyond 45 minutes may be charged at our standard waiting rate.
7. Passengers & Luggage
It is the customer's responsibility to select a vehicle with sufficient capacity for all passengers and luggage. The driver is not obliged to carry more passengers or luggage than the vehicle's rated capacity. Child seats must be booked in advance.
8. Pets
Small pets in carriers are welcome at no extra charge. Larger pets must be arranged in advance. Animals that cause damage to the vehicle may result in a cleaning or repair surcharge.
9. Liability
We are liable for loss or damage caused by our negligence up to the limits permitted by Austrian law. We are not liable for delays or losses caused by circumstances beyond our control, including but not limited to traffic, accidents, extreme weather, or force majeure events.
10. Governing Law
These terms are governed by Austrian law. Disputes shall be subject to the exclusive jurisdiction of the courts of Vienna, Austria.
11. Changes to These Terms
We may update these terms from time to time. The version in effect at the time of your booking applies to that booking. Continued use of our services after updates constitutes acceptance of the revised terms.
By making a booking with us you confirm that you have read and accepted these Terms of Service. Questions? Contact us.